The following 10 weeks were a nightmare! Fortunately; I had worked in a London Postgraduate Teaching Hospital as a speech & language therapist, and quickly became aware of the complete lack of attention or care. In reality, the day the hospital decided they could do no more for him, was a relief! When we had the âguided tourâ of Harpwood, we could hardly believe the difference! Care Home â oh yes! In spades! Two days after he came to Harpwood, there couldnât have been a swifter response to the fact that he was very unwell. The shorter intervals of checking, the fact that we could stay all night & also be checked that we, the family were coping with this situation.
Some weeks later I had the inevitable tears & immediately one of your ladies got me a cuppa and gently helped me to âPick myself up, dust myself off and start all over againâ.
Yes, of course, there have been a few niggles & problems on either side as neither side has had the background to this particular situation! But where weâve asked questions, weâve been heard, and I hope if your staff have queries; we have heard them. In fact, the short meeting we had a few weeks ago, was useful to both teams.
All I can say is a huge thank you on behalf to all the lovely caring people now giving him the care and attention he & we need. And thank the fates that there was a room available for him."
–Anonymous, 6th December 2023
ABOUT LOCAL CARE HOME - HARPWOOD HOUSE CARE HOME
Harpwood House is a purpose built home for older people with nursing needs. Residents live in care suites which incorporate social space, a dining area and a kitchenette, while they can also spend time with other residents in the communal areas.
The home accommodates both physically frail older people and also older people with dementia type illnesses, with each group living in separate areas within the building. Full 24 hour nursing care is available for all residents, so that most residents can have a home for life within the scheme. Residents’ spouses can also be accommodated, so that couples can stay together even when one develops the need for on-going care.