Impressive, compassionate care
"I am so sorry that it's taken me so long to write to you. Just to say that it's been difficult times for everyone not the least for you. Sorry too you have had such a heart-breaking time, you couldn't have done more.
All of you, and your fellow staff members are amazing.
The care that you all took looking after my Mum and the other residents makes me humble.
Mum built great relationships with the staff and she enjoyed having a joke and a laugh, you celebrated her naughtiness which was lovely, she was contented there.
It meant that we could relax knowing she was being cared for, we know longer had to worry which was such a relief.
I know that she had a much more sociable time than if she had not come to you. I'm sorry she didn't always want to join in with your activities, but she did love her music and a good old sing song and being inappropriate at times. XXX I think you have blossomed in your activity role, keep growing you make a difference.
I was particularly impressed that when Mum moved rooms her belongings were put in the same orientation and placement of her original room, which meant Mum was truly unaware that she had moved rooms at all! Amazing, that shows so much care. Thank you so much.
You saw past the person that she had become and saw glimpses of her former self, you would have loved her.
You all always showed such compassion.
The huge efforts you put into keeping everyone safe, you really couldn't have done more and being there with Mum at the end, when it wasn't possible for us, heart-breaking though it was, it did help, thank you.
It must have been devastating times for everyone, I just hope that things have calmed down for you and you can being the process of healing.
Thank you for everything you did and do."
Review left for Pinewood Nursing Home
8th September 2021
