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Exemplary care, compassion and understanding
"To Ann-Marie and all the staff at Balgowan House, It's hard to believe that S first came to Balgowan for Respite Care at the end of 2015 and it became her home from March 2017. Although there have been lumps and bumps (literally) along the way, you and your care and nursing staff and also the domestic staff have always shown exemplary care, compassion and understanding towards S and treated her with respect and maintained her dignity throughout some very tough times which have been exacerbated by the Covid-19 pandemic. S bravely fought a long hard battle for which we all knew there could ultimately only be one end result and without ever complaining, sadly on February 5th she lost her fight but which we all believe was a happy release and has now allowed her to rest peacefully at last. On behalf of myself and Daniel and all our family, I want to thank every one of you for all that you did for S and me, and congratulate you on your successful endeavours to keep Covid-19 our of Balgowan House which is no mean feat in itself and we wish all of you and the home continued success in the future."

Review left for Balgowan House
2nd March 2021

Staff are so lovely
"Staff are so lovely always smiling and it's the little details they pay attention to which makes them stand out."

Review left for Elizabeth Lodge Rest Home
28th February 2021

A big thank you
"We would like to thank you, everyone of you, for all you have done to keep R safe during these extraordinary times. A big thank you. Best wishes."

Review left for Wisteria Lodge Care Home
26th February 2021

For the excellent care given
"This is a thank you for the care given to my Mother whilst in your care."

Review left for Cosham Court Nursing Home
20th February 2021

Residential Care. Excellent
"Brendon Lodge have gone beyond their duty in this crisis we are facing, we have had face time, car park viewing, phone calls daily, and they have kindly ordered clothes for us on the computer as we do not understand that technology being older parents in our 80 we canít thank Zoe and Beth and there staff for all they are doing, they all deserve a medal each."

Review left for Brendon Lodge
19th February 2021

Thank you Princess House!
"Our Mum passed away recently after living in Princess House for the last 4 years. We want to share how fantastic the care is there. It is a family run home and all of the staff really do feel like one big family working together to make a safe, caring and homely environment for the residents. There are cosy corners we'd sit with Mum, or in her room with fabulous sea views or in the early days we would walk on the cliffs opposite with her, or to the coffee shops close by. So the location is a wow to mention but the review we want to share is how grateful and lucky we felt to have Mum cared for by this kind, caring and professional team. In difficult circumstances, we felt like Mum became embraced into a new family, we saw the warmth she received and the big smiles and laughs she shared with the staff who got to know her individually and the safe, easy feeling they created for the residents all together. We were so lucky to find Princess House for Mum and cannot recommend it highly enough for the professional care given and the wonderful kind and caring staff. Thank you Princess House!"

Review left for Princess House Seaburn
2nd March 2021


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