The Firs

83 Church Road, Locks Heath, Southampton, Hampshire, SO31 6LS

Average review score of 0.3 from 4 customer reviews

"Home was good. The nurse in charge left and the place rapidly went downhill. There were still a few good carers in early 2016, when we ceased using the home. The money saving menus, where fresh fruit and vegetables were minimal were worrying. Trying to provide fresh fruit and some alternative to the 4 biscuit breaks a day (eg sugar free or no added sugar muesli bars) was useless as these were removed.
When a relative was made to stay in the 'lounge', with a tv blaring high on a wall at one side, we asked for help to allow them to escape and go back to the room with books, tv, window, and privacy with a higher seat chair which was easier to get out of. The care assistant did not appear to realise an elderly person with arthritic problems and swollen legs needed help. She told our relative to push forward to get up. There was no hoist around to help anyone up from the low chairs. Apparently they do have one somewhere.
Last Christmas, the 'meal' on Christmas day was over rapidly, a visitor who thought they would have at least some Christmas meal was surprised as it was treated as an ordinary day.
The new regime appears to be keen at cost cutting. The cook left, was replaced eventually, then that cook left.
The job descriptions make it clear that staff have to come in during their holidays to cover staff shortages. Would I want to move in or work there - definitely not.
When someone goes into residential care that becomes their home. Please treat them with dignity. They are there because they are frail, not as a punishment.

Employ properly trained staff with at least NVQ 2 and management with SRN or RMN."
Anonymous, 30th September 2016


The Firs is registered to provide accommodation for up to 22 people. It offers a service to older people who may be living with dementia or a mental health problem. It is located in a residential area of Locks Heath, near Southampton.

No image available

How to find The Firs

Click here for directions

This is not a Most Recommended company. Want to change this?