RNID Action on Hearing Loss Ashley Phoenix Home

Poolemead Centre, Watery Lane, Bath, Avon, BA2 1RN


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ABOUT LOCAL CARE HOME - RNID ACTION ON HEARING LOSS ASHLEY PHOENIX HOME


Ashley Phoenix, Bath

Ashley Phoenix is a residential home without nursing in Bath. We provide long and short term care and support to 8 deafblind men and women under 65 years of age, with a range of support needs including mental ill health and learning disabilities.

What’s important to us?

Providing a service that is person-centred and focuses on what the people we support want and like
Ensuring the people we support are happy, safe and healthy
Involving the people we support, and those close to them, in all decisions about their lives, home and community
Working hard and being a creative and flexible team
Being accountable and honest
Having fun, and trying new things
Ensuring that opportunities and fulfilment are not limited because people are deaf or have a hearing loss


This is what CQC said about us at our most recent inspection:

We saw interactions between staff and people who used the service were kind and caring. The staff took time to make sure they understood the way people wanted to be supported. Staff members were able to describe people's care plans and their hopes and aspirations for the future.

We reviewed three people's care plans so we could find out how people were supported with their care needs. We saw the care plans were person centred and well organised. They provided detailed information about people's care needs and information about their physical, mental and emotional wellbeing.

What people like and admire about us:

Our dedication to the people we support
How much people progress with our support
That we are down to earth
Our enthusiasm
We listen to and appreciate different ideas
Our home is welcoming, relaxed and friendly
That there is a lot of love and care for the people we support
We make people feel appreciated and part of the team

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How to find RNID Action on Hearing Loss Ashley Phoenix Home

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