Autumn Lodge - Bognor Regis

172 Aldwick Road, Bognor Regis, West Sussex, PO21 2YQ


Average review score from 47 reviews




Home from home
The ambiance of Autumn Lodge is friendly and caring. The residents are well cared for and should any problems arise we are kept informed of the situation on a regular basis. Autumn Lodge property is well maintained being clean and tidy throughout. In addition security is of the utmost importance.
Anonymous
16th January 2018

Comfortable and caring
Autumn Lodge is very comfortable, caring and secure. My father has Lewy Body Dementia and needs to be in a secure and friendly environment and this I found in Autumn Lodge. The staff are very caring and always there at the end of the phone if I have any queries etc. Dad is happy there and well looked after.
Janet R
16th January 2018

Autumn Lodge
This care home took care of my relative for more than 3 years. The room was always clean, food was always on time and good. Though she was very often abusive and difficult she was always treated kindly and with understanding. I have nothing but praise for all the staff at Autumn Lodge.
Dave W
11th January 2018

Cared for with confidence
Never easy placing a family member in care but Autumn Lodge and in particular the manager Nicky made the transition easier.
Elaine N
11th January 2018

Kind, friendly, caring
Kind, friendly, caring and helpful.
C Peters
13th December 2017

Happy home
Friendly, caring, happy home.
Antony P
13th December 2017

Autumn Lodge
The service I receive is very good. I cannot find any faults or room for improvement in the care I receive. I find all the staff ready to help and nothing is too much trouble for them.
S.W.G.
13th December 2017

Kind caring staff
Everything is efficient.
Charles P
19th August 2017

A good overall care home
The staff are very helpful. It is clean and tidy and the food is very good.
Stanley G
19th August 2017

Kind caring staff
The care is very good and everyone is always kind and happy. I only have to ask and it is done.
Kathryn P
19th August 2017

Good manager
There is nothing missing that I really need. I only need to ring my bell and I get help.
Mary F
19th August 2017

A very well run home
I like the consistency, I know where I am and what is happening.
Audrey C
18th August 2017

Good all round home
I am comfortable and well looked after. I ring the bell and someone is there to help me.
Gwyneth R
18th August 2017

Autumn Lodge
My needs are met well.
Tena C
18th August 2017

Excellent home, kind staff
The home has well trained staff, an organised, friendly manager and the food is very good.
Ron N
18th August 2017

Respect, consideration and sympathy
Our friend and neighbour, a widow with no family, was very sociable but lonely, forgetful and in denial about her inability to cope. We had to check on her 2 or 3 times a day. After choosing Autumn Lodge out of 6 care homes we visited she reluctantly agreed to go for a week while we went on holiday. When we returned she was fresh, happy and never mentioned going home. I visit her weekly, she loves the staff. They are lovely with her, always treating her with respect, consideration and sympathy for her increasing frailty. Now in end of life care she is calm and peaceful which says it all.
John G
28th February 2017

Well managed, caring, respectful staff
The home is well managed, the staff are friendly, caring and respectful. Nice rooms, good food. I feel happy and safe here.
Zeima M
25th February 2017

Good food, nice staff
Good food, nice staff, hot room well cleaned.
E Greenfield
25th February 2017

Very respectful
Nice warm room, good helpful staff, very respectful. I am quite happy.
R Ivermore
24th February 2017

Kind, caring and stimulating environment
Autumn Lodge looked after my Mum while she needed a break. Everyone was very kind to her and she loved the activities and Betty the dog. The manager was helpful and enthusiastic at all times. Mum could not have been better cared for. She was helped with everything she needed and said it was like a holiday.
Anonymous
24th February 2017

Gives us peace of mind
Although unable to visit very often the home is always clean, warm and tidy. Staff are friendly and helpful. Our relative is always warm and comfortable. Enquiries by phone always fully answered. It gives us peace of mind.
Anonymous
24th February 2017

Kind, thoughtful
The staff are kind, thoughtful and considerate.
S Smith
24th February 2017

Home from home
They care about all people that come through the door, that includes visitors. Nothing is too much trouble for any member of staff from care assistant to cleaner, manager to chef. One big happy family.
Harold W
16th February 2017

To visit this home is a must
From what I can see and feel this home is run very well. All staff are willing to stop and chat while still working. A friendly smile every day goes a long way to make visitors welcome. An offer of tea and cake is always there. It would benefit from a new drive way.
Becky J
16th February 2017
Autumn Lodge - Bognor Regis replied on 6th March 2017:
With regards to the constructive comment on the driveway at Autumn lodge we are actually having a new block paved drive in April of this year

Efficient and homely
We find this home a very good, efficient and homely environment.
R Livermore
29th June 2016

Very kind and helpful
I am likely to recommend this home as my Mum has been very happy here. She constantly tells me that the staff are all very kind and helpful to her. I have also found this. The home has a veyr welcoming and homely feel to it.
C Schooley
13th April 2016

Great care
My mother became a permanent resident at Autumn Lodge in Jan 16, however prior to this my mother in law had been a resident for about 3 years. We as a family were so pleased with the care she had and still has we did not hesitate when my own mother needed care to ask if a room was available. We did have to wait for the lovely room she has but in the meantime the manager was happy that she spent a few days a week as day care to get her used to what would be her new surroundings. She was warmly welcomed and has settled in to her new home remarkably well. This was in great part to all the staff. She joins in all the daily activities with the encouragement of staff. For the first time in many years my husband and I can go away knowing both our mothers are in good and safe hands.
J Thrower
7th April 2016

Great care provider
My cousin, a resident at Autumn Lodge, can be a difficult person. She is treated with respect and understanding. The home is always clean and warm, food seems very good. As I live 3 hours drive away it is a comfort to know my cousin is in good safe hands.
Anonymous
7th April 2016

What a care home should be
Autumn Lodge came top of the homes we viewed for our friend for respite care. She was happy, settled and never mentioned going home so she stayed and we visit regularly. The home is not purpose built or 'smart' but it is clean and fresh and has been improved and extended. The staff have a low rate of turn over and always appear calm, well motivated and genuinely caring. In over 4 years we have not seen a single instance of impatience or irritation, quite the opposite. Autumn Lodge is what a care home should be.
Anonymous
7th April 2016

Very high standard of care
My mother has been a resident of Autumn Lodge for 3 years, during this time she has been cared for to a very high standard, in fact my mother in law is also now a resident. Both are over 100 yrs. They are treated with dignity and respect by all staff, the home is extremely well managed, food is to a high standard as is the cleanliness. We are always made welcome.
A.T.
6th April 2016

Happy home
The home is quite small and has a real home from home feeling. All the staff know the residents very well and their relatives. Myself and my daughter always feel very welcome when we go to visit and all the staff know us. The rooms are a lovely size and the ones I have seen have lovely furnishings and are nicely decorated.
J Adlam
6th April 2016

Very well trained staff
A very clean home and the staff are very well trained and helpful. They also keep me informed about my mother and her health problems.
R Carpenter
23rd March 2016

I would let my Mother stay here
As a contractor that visits sites to carry out training and maintenance, the staff at Autumn Lodge are caring and attentive. There is a positive atmosphere, well managed, and the place gives off an overall good vibe. I visit many homes and the biggest credit is that there are not many I can imagine having a family, Autumn Lodge is a welcome exception.
Anonymous
16th December 2015

Well run and happy home
Any questions we may ask are answered in such a way that I can relax in the knowledge that the staff are very well trained. They always make time to answer any questions I may have.
R Carpenter
10th December 2015

Very caring
They do whatever is asked of them, very caring.
Ann Barley
4th December 2015

Very friendly and welcoming home
I chose Autumn Lodge for my Mum as it felt like a family home environment. They take care of all her needs. She has been there for 5 years now and is very happy and settled.
L Barley
4th December 2015

Excellent care
I would recommend Autumn Lodge to any relative who is looking for excellent care for a loved one. It provides a high standard in all areas and has a friendly, welcoming atmosphere to visitors.
Anonymous
27th November 2015

Friendly and relaxed
The staff are very friendly and the atmosphere is very relaxed.
M Dini
25th November 2015

A real family feel
Autumn Lodge is a small home which seems to ooze friendliness. The residents are always waiting for my activities, up, washed and ready with a smile. The manager is always on hand, if not the under manager, and any problem that might arise is always dealt with in a caring, discreet manner. Nothing is too much trouble, even for the chef who is also very accommodating with tea or coffee for residents whatever the time.
S Martin
25th November 2015

The best of care
I feel the home provides the best of care. Due to the size of the home it has a better ratio of staff to client. A healthy banter makes good relationships between clients and staff. The clients well being is the top most priority.
Anonymous
25th November 2015

Person centred care
I feel the staff I employ are extremely caring and competent in their job roles. They have a good understanding of person centred care and dignity. The service users in the home always speak highly of the staff.
N Hint
14th November 2015

Happy, helpful, caring and clean
Autumn Lodge has a lovely atmosphere, always happy and active. Staff are polite, respectful and caring and there are lots of activities. The home looks nicely decorated and clean and bright. Residents are treated with dignity and respect and there is an ethos of openness and accountability.
S Daniells
14th November 2015

A very caring and nurturing provider
Always there to help and assist. Meals are very large and tasty. Care is of the utmost priority. Very prompt to call for a doctor if needed. They find a way around every problem, staff are first class, polite, friendly, cheerful, funny and dedicated to all residents.
H Woodrow
14th November 2015

Lovely friendly careing home
The home is very well run with a good team of staff who are all trained and have regular training to keep up to date with any changes. Residents are very well looked after and appear very happy. They have lots of activities going on in the week which friends and family also attend from time to time. It is a small homely home.. They have a good choice of food to eat and have a menu to choose from daily. They do everything they can and more.
D Chant
14th November 2015
Autumn Lodge - Bognor Regis replied on 30th November 2015:
Thank you for your positive review of Autumn Lodge, I aim to always recruit the right staff so that the Service User's can receive high quality person centered care.

Caring provider
I have been a regular visitor to Autumn Lodge for the best part of 5 years. I have always been treated with kind regard and a great deal of respect from all members of the staff, and I have always been invited to several of the special events that are catered for, ie Christmas. I feel I am treated as family.
B Johnson
13th November 2015

Great care home
I feel that Autumn Lodge offer great individual care to each client to a very high level.
S Thompson
13th November 2015
Autumn Lodge - Bognor Regis replied on 30th November 2015:
Thank you for your positive review of Autumn Lodge, we always strive to deliver the best care that we can to each of our service users

Very caring place to live
Good food, brilliant staff and plenty of activities. I am always being fussed over. Medicated at correct time. Treated as family.
Gwen Woodrow
13th November 2015