Eden House

Eden Road, Totland Bay, Isle Of Wight, Hampshire, PO39 0EJ


Average review score from 31 reviews




Wonderful care
I would just like to say thank you for the wonderful care 'M' has received over the last year.
Sue S
12th October 2017

Wonderful care
Thank you for the wonderful care 'M; has received over the last year.
Sue S
26th September 2017

Eden House
My husband was a resident at Eden House. He was very frail and needed 24 hour care, apart from his physical frailty including incontinence he suffered from Vascular Dementia. At the end of August, following tests at the hospital, he was accepted for end of life care. He was nursed and medicated, his last few days were pain free and comfortable. The family could not have hoped for better care.
Anonymous
21st September 2017

Caring and understanding provider
I have utmost confidence in the whole team that are working Eden House and feel that my Father is in good,caring hands.
Tom R
10th March 2017

Eden House
I cannot find any fault with the care given at Eden House. Perfectly satisfied.
Keith R
24th February 2017

Tina
Tina I think was from the Philippines, she is the most caring person I have ever met. I am privileged to know she she has taken good care of my mother who has been at Eden House for the last 5 years. Tina's husband also works at Eden House. One hundred percent to all the staff.
Terence S
24th February 2017

Extremely friendly and caring
Mum is very happy at Eden House, she loves the staff and keeps herself busy int he garden when it is warm enough. I am very impressed with the staff, always friendly and it is a hard job but they are very caring towards the residents. Eden House is kept very clean and the meals look lovely, when I visit I am always offered a cup of tea.
Carole J
24th February 2017

Considerate and kind
We are very happy with the care provided to my husband. Staff are friendly, considerate, kind and helpful.
June W
8th November 2016

A friendly, supported place to live
Although there has been a high number of staff changes this year which effects continuity for residents each member of staff is consistently caring, treating all residents with respect and kindness. It is a difficult and challenging job. I particularly want to thank staff who have been on duty when residents' behaviour is challenging. Eden House also strive to ensure activities are tailored to individuals. Thank you.
Annette S
20th October 2016

Caring, considerate
I live on the mainland and work full time therefore was only able to visit once a month. My mother appeared well cared for, the staff were caring and considerate and they all had a good word for her. Whenever I phones I was always able to speak to the person caring for my mother and they were honest and sensitive when telling me how she was. If she had not been bed bound at the end of her life I think she would have found it difficult to be with the other residents due to her need for privacy and their high level of need.
Caroline G
13th October 2016

A very friendly care home
We think Eden House is a very friendly care home, the staff are lovely and always there to help. My mother has a lovely room with a view and enjoys the food and company. I have no concerns and I am very happy with her care.
Carole J
20th September 2016

Caring and kind
I would like to thank you all for all your care and kindness to my mother in the last weeks of her life. As you know she was fiercely independent, however her time with you was her time to be totally cared for, a contrast to her constant care for and about others throughout her life. She told me you were all lovely.
Caroline G
20th September 2016

A really good team of people
The staff at Eden House looked after my husband with such care. A really good team of people, carers, domestics and chefs, all so good.
C Bartholomew
13th June 2016

Safe and caring hands
Thank you all at Eden House for your care of my Dad during the last difficult months of his life. I felt comforted to know he was in safe and caring hands.
Giselle
28th May 2016

Wonderful, loving care
To all the wonderful people at Eden House, I thank you for the loving care you all gave to my husband. I wish you could have known him as he was. I would not have wished for him to be in a better place, other than at home. Thank you also for allowing him to stay in your care. It would have been so distressing for him to be moved. You were wonderful.
C Bartholomew
22nd May 2016

Excellent care
I would like to extend my thanks and appreciation to the staff at Eden House, managed so ably, for the excellent care and support so consistently and lovingly given to my Mother.
H Morrison
14th January 2016

Sincere thanks
I would like to take this opportunity to express my sincere thanks, both to the staff and organisational policy, in regards to the clients. During the entire period of my wife's stay at Eden House she was in receipt of much kindness and care.
D Jones
14th January 2016

Tremendous patience
I would like to thank the staff at Eden House for the love and care given to my Mum. I knew that even though there were difficult times they were all very caring and did everything possible to help her. After her stay in the hospital last year I cannot express what a difference it made to know how they set up so many things to help Mum stay safe and the one to one care from the staff was amazing. I would particularly like to thank Bubba who made Mum laugh in the last few months of her life. I know that all members of staff had some input into caring for Mum and I appreciate that so much, I always felt she was as happy as she could be with them, in difficult circumstances. Their constant patience is amazing and I have tremendous respect for them all and for he work they do.
D Flux
12th January 2016

A special place
The staff at Eden House are like family, in our hearts always. Everyone has made Eden a special place of comfort and joy and love and I thank them from the bottom of my heart for knowing and learning to love and care for our relative. Our beautiful Island is a better place for having Eden House.
Naomi
12th January 2016

A happy experience, very impressed
I am so grateful to the team at Eden House who cared for my partner while she was dying. Owing to an accident I could only visit her once to say goodbye but the experience was a happy one because of the compassion shown. The friend who pushed me in my wheelchair, and who is an ex hospice doctor, said the care was on a par with the care given to patients at the hospice and she was very impressed.
J Luscombe
30th November 2015

Dignity, Respect and Warm and Caring
My partner's sister is on a trial stay at Eden House, Totland yet when I phoned nothing was too much trouble for the staff. I was treated with dignity and respect as I believe Ms S.O. will/is being treated. Nothing was too much trouble and the staff member I spoke to was professional and at the same time warm and friendly. I appreciated the courtesy with which I was spoken too and the fact that it made no difference to them that she is not a full resident currently. They treated the call responsibly and this suggests an excellent standard of care overall.
Ed Fordham
11th August 2015

Welcoming and friendly
We are very grateful to the staff at Eden House for looking after Dad. He loves the food, the staff are very welcoming and friendly, the garden is lovely to spend time in and me and my dog often visit and go on nearby walks with my Dad.
K Savier
29th June 2015

My father is contented and relaxed
I have been very satisfied with my Fathers care at Eden House, he always appears contented and relaxed. We are always made to feel welcome and provided with drinks if required. The staff are receptive to residents needs and strive expertly to maintain harmony and tranquility in challenging situations. There is always an air of optimism and light humour that promotes togetherness and well being. The staff are receptive to possible health issues and dealt efficiently and effectively to Dad's diagnosis of diabetes. Both Dad and I have have both stated that we would never want him to leave Eden House.
S Densham
29th June 2015

Excellent level of care
In my opinion the team at Eden House are providing an excellent level of care in an environment that was created by them specifically for Mr S and they are meeting his needs fully and to the highest possible standard.
Martin England
25th June 2015

Kind, caring and professional
My Mum has lived at Eden House since Feb 13, I was happy with her previous home but Eden House has far surpassed it. The staff are all kind, caring, cheerful and professional. Mum's eyes follow them and she always smiles at them when they speak to her. The home is managed well which cannot be easy. The residents are always clean and tidy and other relatives I speak to always appear to feel the same way as me.
S Clarke
9th June 2015

My husband is loved and cared for
My husband has Vascular Dementia and I find solace in the fact that he is loved and cared for so well by the staff at Eden House. He is monitored regularly, is clean, warm and well fed, in a pleasant room with windows to a courtyard and mature garden with good ensuite facilities.
F Lazell
8th June 2015

Excellent
Eden House is an excellent care which I would be happy to recommend to friends and family.
K Rouse
8th June 2015

A feeling of security and comfort
The staff at Eden House are caring and helpful. My husbands needs have changed dramatically during his time there, everything possible has been done to accommodate these changes and his individual needs are constantly being assessed in order to ensure his maximum feeling of security, comfort and welfare.
Fay L
11th December 2014

Everything is done to provide love and security
Eden House has provided excellent care to my relative over the last 6 to 7 years. My relative was initially very distressed at her position but was always treated with patience and kindness. Now, when dementia has taken over, everything is done to provide love and security.
Jill L
10th December 2014

They genuinely care
We are very happy with Eden House. The staff always greet loved ones with a smile and they try their best with different ideas to try and help the residents with any problems. The staff seem to genuinely care for the residents.
Keith R
10th December 2014

Devoted care staff
My Mother has been at Eden House for 4 years, I have found the care she receives from the devoted staff to be very good. When ill the care she received was wonderful and I was kept informed of her progress at all times.
Jennifer A
4th December 2014