Wisteria Lodge Care Home

82a London Road, Horndean, Waterlooville, Hampshire, PO8 0BU


Average review score from 75 reviews




Wisteria Lodge Care Home
My family and I would like to thank Wisteria Lodge for the loving care and dignity you gave to 'M' whilst he was in your care. I am so glad he spent the last few months of his life in your care. Special thanks to those that were with him at the end.
S.H.W.
30th August 2017

Wonderful staff
Our thanks to the wonderful staff who looked after our relative so well. We always felt that she was loved and cared for and we very much appreciated all your kindness. Everyone at Wisteria, the whole team, all do a great job.
Mary
23rd August 2017

Kindness, care and understanding
To all the people who look after me at Wisteria Lodge, thank you for all your kindness, care and understanding.
Bob
11th July 2017

Thank you for the care and attention
To everyone at Wisteria Lodge who cared for our Dad, on behalf of the family and in particular my mother, thank you so much for the care and attention you gave to Dad during his stay at Wisteria Lodge.
Roy M
11th July 2017

A massive thank you to Wisteria Lodge
I just wanted to say a massive thank you from the family and I to the staff who helped Mum get ready for the wedding, especially to Chris and Dee for bring her and being amazing during the day. I cannot explain how grateful we are for all your efforts to make this happen, and how special it was to have Mum there on this special day.
Finley Family
15th June 2017

A big thank you
A big thank you for all your care of our relative over the past few months. Not only did you make his last weeks comfortable, you kindly extended your care to all of us when we visited him.
Mike H
25th May 2017

Mum was treated with respect, patience and kindness
We have been very happy with Mum's care and feel that she was treated with respect, patience and kindness at all times.
Anonymous
28th March 2017

Heartfelt thanks
To all at Wisteria Lodge, with many heartfelt thanks for your kindness in looking after Mum so well for the last two years.
Ruth
28th March 2017

Forever grateful
We are very grateful for the care Mum received. All her symptoms were managed well, she was kept very comfortable and staff were very patient with her and very good to us. We feel that the relationships Mum and both of us had with the staff at Wisteria made it a caring and comforting experience. We will be forever grateful that Mum was able to spend her last years at Wisteria Lodge.
Anonymous
28th March 2017

Highest standard of care and dignity
The home is of the highest standard in care, care, dignity, menus, nursing, cleanliness and staff. It is of an exemplary standard.
Rosie B
28th March 2017

End of life care
My wife came into the home for end of life care. She could not have received better care or more love during this difficult time. The managers, carers and nurses are clearly very skilled and have a wonderful positivity and caring nature to both residents and visitors. The Lodge has everything a resident would want, lovely carers and the feel of your own home.
Mike L
28th February 2017

Thank you
Thank you all for looking after 'G'. I could not have chosen a better place to stay for her final move. Thanks for all the tea, I will miss it.
Alan And Dorothy
2nd February 2017

Comfort, consideration, companionship and care
I have travelled a long journey with you and thank you sincerely for all the help and support you have given my Mother and me over the last six years. There is no way I could have manged, together with my sisters, to care for her as you have. Wisteria Lodge was our chosen home, amongst many, for its comfort, consideration, companionship and care. I will not forget the kindness shown to me in those early harrowing days. Mum's destructive illness was long and difficult with moments of despair and calm which you helped her through. She was greatly loved by all her family who felt welcomed by you all and able to visit whenever possible. Her final weeks of your dedicated nursing care were a time of peace and determination. Thank you all for your understanding and perseverance. She seemed her old self in that quiet time when we were all able to sadly say our farewells. Thank you all once again for your kindness and care.
Sue F
9th December 2016

Caring and attentive
My sister and I would like to thank Wisteria Lodge for all the care and attention given to Mum. I know it is what they are there for but none the less we think it was only due to the care she received that she stayed with us and was happy and comfortable for so long.
J Charman
13th April 2016

A huge thank you
A huge thank you to each and every staff member at Wisteria Lodge for everything they did for our Dad. I know he was fond of them all.
Mark
12th April 2016

Wonderful care
Many thanks to the staff at Wisteria Lodge for the wonderful care given to my relative whilst he was in their care.
Carol
12th April 2016

Treated with love and respect
My Aunt was a resident at Wisteria Lodge for almost 5 years and was always treated with love and respect. The home employs registered mental health nurses who have a greater understanding of people with Dementia. My Aunt was looked after well.
S Olley
17th March 2016

A big thank you
A big thank you to all the team at Wisteria Lodge for looking after our Mum. Their care and kindness has been fantastic, what a a brilliant care home.
Alan And Family
10th March 2016

A great team
To Jane and all of the great team at Wisteria Lodge, just to let you know how much your kindness means. With my love.
AnnMarie
17th February 2016

Receiving the best care possible
To all at Wisteria Lodge, thank you so much for all you have done in caring for my mother over the past two years. I have always been made very welcome on my visits and it has been such a comfort and reassurance to know that she is receiving the best care possible.
Sally
8th February 2016

A lovely, special, caring team
My thank to all at Wisteria Lodge for the care they gave to Mum. We cannot praise them all enough. They made Mum, and ours, last weeks together just how it should be in the circumstances.
S King
27th January 2016

A magnificent home
Wisteria Lodge have provided a first class service in looking after my mother throughout the last 2 years. She suffered from dementia but was always treated with care and compassion. She was made to feel that Wisteria was her home and we her family have nothing but praise and admiration for all that was done for her and for us. If asked to score Wisteria Lodge and the care it provides out of a maximum of 10 then it is an 11. We all feel very fortunate in Mum living out her final days in such a magnificent home. Thoroughly recommended.
J Scoles
14th January 2016

We appreciate them more than they realised
We appreciated the staff at Wisteria Lodge more than they realised during their care of our relative.
I Evans
12th January 2016

Marvellous care
I would like to thank all of the staff at Wisteria Lodge for the marvellous way in which my Mother was looked after. The care and attention shown to her has been of the highest standard and we, her family, have nothing but praise and admiration for those that cared for her. her final months became increasingly difficult due to her dementia but the attention she received ensured her total comfort and well being. Towards the end we were hugely relieved and reassured in the knowledge that she was in the best place possible. We are also very grateful for the compassion and help we received from everyone at this difficult time. Wisteria Lodge and its people are marvellous and I would be most grateful if our heartfelt thanks could be passed to everyone for looking after our Mother and us so very well.
J Scoles
12th January 2016

My dear Dad was looked after so well
My dear Dad was looked after so well at Wisteria Lodge during his four year stay. He loved his room and the views from the window.
Jan S
14th December 2015

Quality care home
According to my experience Wisteria Lodge is a quality care home providing quality care to its residents.
D Kand
5th November 2015

Peace and comfort
I feel Wisteria Lodge deserves to win Care Home of the Year as it's main purpose is to make the clients feel at home as they deserve to live in peace and comfort. The home is always maintained to a high standard and is very welcoming. We treat the clients as if they are our own family so their happiness is our priority and from doing this we have created some great bonds through the years. We like to involve the clients family at the home by having regular care reviews and always having someone there to answer any questions of worries they have. We hold summer fayres and Christmas parties which family are also invited to, which is a great opportunity for care workers, clients and families to interact. When it come to dietary needs all of the patients needs are accounted for and delicious meals are prepared each day ranging from traditional Sunday roasts to fresh baked cakes. I have worked 16 years in this profession at Wisteria Lodge and have made some wonderful memories.
C Dodds
15th October 2015

Cheerful care and consideration from all
Our gratitude to everyone at Wisteria Lodge for the wonderful care given to our relative. The move to a care home, after an active life, was not an easy decision for us. But from the start she was treated with cheerful care and consideration. Over the last 18 months her health really declined but they all made every effort to ensure her comfort and well being were of the highest standard possible. We were always kept well informed and were well treated by all.
Mike
24th June 2015

The care is second to none
My thanks to the whole team at Wisteria Lodge. The care and attention my mother received was second to none and allowed me to worry less.
Cathy
11th June 2015

Mum was well looked after
On behalf of the whole family we would like to say a huge thank you to each and every member of staff at Wisteria Lodge that cared for Mum. They were all exceptionally kind to her and knowing she was well looked after was a weight off all our minds.
Jean
29th April 2015

Everyone was exceptionally kind to Mum
On behalf of the whole family we would like to say a huge thank you to each and every one of the staff at Wisteria Lodge that cared for Mum over the last 3 years. Everyone was exceptionally kind to her and knowing she was well looked after was a weight off our minds.
Jean
10th April 2015

A lovely Mothers Day lunch
We enjoyed a lovely Mothers Day lunch today with our Mum at Wisteria Lodge. We are very grateful to all of the staff that looked after us, thank you!
Jon S
19th March 2015

Helpful, friendly and efficient
The staff are always helpful, friendly and efficient and my relative is treated with respect and kindness at all times. Wisteria Lodge is always welcome, warm and clean and we have had no cause to question or complain about anything. I would not hesitate to recommend Wisteria Lodge to anyone in need of care.
Claire F
21st January 2015

Very happy with the service given
My father in law has been at Wisteria Lodge for 3 months and in that time we have been very happy with the care he has been given. The staff are friendly, helpful and efficient and the home itself is always clean and welcoming. Questions we have had have always been answered promptly and requests for assistance dealt with. I would definitely recommend this home.
Graham F
15th January 2015

The staff have been so caring to Dad
The staff at Wisteria Lodge have been so caring to my dad and to family members. I have visited at various times and on every occasion my father was well presented. His room is clean, tidy and spacious and I am impressed by the necklace worn alarms and sensory mats.
Sue A
19th December 2014

Brilliant for elderly people needing a lot of care
My Mother spent 2 weeks at Wisteria Lodge for respite care, the standard of care was very good. The staff were patient, good humoured and very caring. Facilities were of a very high standard. Moira H
Moira H
21st November 2014

Pleasant Staff
Wisteria Lodge is a very welcoming home. Excellent cleanliness, a pleasure to visit. Not at all institutional as many care homes feel. The home is stylish, well designed rooms with excellent en suite facilities. Bright and Spacious. V.R.
V.R.
16th October 2014

Personal care and attention
Our family are grateful to Wisteria Lodge for providing a home from home, for the facilities provided and for the welcome that we always received. And most of all, for the personal care and attention given to our Mother. Kay G
Kay G
23rd September 2014

Kind, caring and professional
Our relative was very well looked after at Wisteria Lodge which means a great deal to us. The staff all treated her with kindness, care and professionalism for which we are grateful. Janet D
Janet D
23rd September 2014

Kind, considerate and welcoming
The staff at Wisteria Lodge offer kind care and consideration to all residents and are also very welcoming to visitors. PD Tucker
PD Tucker
8th September 2014

Just like going in to your own home
Wisteria Lodge Residential Care Home in Horndean is fresh, clean and friendly, just like going in to your own home R.J.G.
R.J.G.
15th July 2014
Wisteria Lodge Care Home replied on 17th July 2014:
Thank you very much for your kind comments

A fantastic team that do an amazing job
Thank you to all the staff for giving me very happy memories of my time at Wisteria Lodge. I will miss you all lots but will visit often. You are a fantastic team who do an amazing job. Lisa
Lisa
3rd July 2014

A clean and happy home
Wisteria Lodge is a clean and happy home with excellent staff and management and excellent accommodation David M
David M
22nd May 2014

Excellent all round care
My Mother has been in Wisteria Lodge for 13 months during which time her health has deteriorated. During this time the staff have been wonderful in the way they have managed her care in an effective way with a human touch. We could not ask for more in the way she has been treated. Communication fro the home is excellent, we are told about every health problem whether important or more minor. We particularly commend the manager who is completely dedicated to the welfare of residents Mike H
Mike H
14th May 2014

A happy stay
I would like to thank Wisteria Lodge for making Mum's stay such a happy one Carol B
Carol B
1st May 2014
Wisteria Lodge Care Home replied on 9th May 2014:
You are most welcome, she is a pleasure to care for.

A lovely home to live in
Wisteria Lodge have friendly, happy, caring staff. Nothing I ask for is too much. I am content and like living here Mrs Hillary
Mrs H
24th April 2014

There are always activities on
Always love coming to Wisteria Lodge, everybody is always friendly. love talking and seeing the ladies and they always seem to enjoy having their treatment done. There are always activities on for them to enjoy Angelina
Angelina
24th April 2014

More like a hotel
Wisteria Lodge is a very high class care home, more like a hotel. The staff are very caring and very friendly Rebecca W
Rebecca W
24th April 2014

A home from home
In my mind Wisteria Lodge care home is at a very high standard and the staff are looked after as well as the residents. This is the best home I have ever worked in of my 20 years working in the industry. It truly is a home from home and is a very happy environment to work in Sue Walker
Sue W
24th April 2014
Wisteria Lodge Care Home replied on 9th May 2014:
Thank you, it is always lovely to hear feedback from staff. We try very hard to make sure that our team feel valued for the excellent work that they do.

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The staff at Wisteria Lodge Care Home are caring and there is a high quality of care.
J.S., Next Of Kin
11th April 2014

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Wisteria Lodge Care Home has a friendly, family atmosphere and is a very clean environment. Lisa O
Lisa O
11th April 2014

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Wisteria Lodge Care Home is a home form home.
E Hicks
11th April 2014

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Wisteria Lodge has a fun and friendly atmosphere. Justine Westbrook
Justone Westbrook
11th April 2014
Wisteria Lodge Care Home replied on 9th May 2014:
We do our very best to ensure that there are numerous activities on and those that wish to participate have plenty of fun with lots of community spirit.

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Dear Rosa and family, We are so grateful to you for enabling 'S' to spend his last days with Mother at Wisteria Lodge. Many thanks to you and your staff for all the excellent care you all gave to him to ensure he was happy and comfortable. We know how much he also appreciated you kindness and help in so many ways. With kindest regards D & J Macalister.

10th January 2014

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John enjoyed his stay at Wisteria Lodge, he received excellent care and good food. The company was a plus as well.

27th September 2013

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Thank you Wisteria Lodge, for my birthday presents. Nice of you to think of me.

15th August 2013

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I thank you all here at Wisteria Lodge for your generosity and kindness celebrating her 91st birthday. She is thrilled with her gifts. I do thank you most sincerely for your care and kindness towards my sister who calls you all her friends! It is a comfort to me to know she is with you all. Thank you.

15th August 2013

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Thank you Wisteria Lodge, for taking so much good care of my mum. She could not have had any better love and attention than from all of you. My family and I are so thankful, she loved being there with all of you. You are so special just like mum.. Sally, Angelina, Stephen, and Family
Sally, Angelina, Stephen, And Family
12th August 2013

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Our thanks for all your kindness and care, that you have shown to Mum over her time with you. We thought of you as her extended family.

11th July 2013

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Very homely, smiley staff, understanding and very welcoming at Wisteria Lodge LC (Next of Kin)
LC (Next Of Kin)
2nd July 2013

Very impressed with the service
Lovely homely environment at Wisteria Lodge. Very clean. The staff are so caring and kind. Everyone very helpful. Care is excellent. Staff very welcoming to relatives. Christine W (Next of Kin)
Christine W (Next Of Kin)
25th June 2013

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Just a note to thank you all for the lovely birthday gifts and cards that you gave. It is very much appreciated.

11th June 2013

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We would like to say a very, very big thank you to all involved with the preparation and hard work undertaken in order to make the party a success. It was especially nice to see all the residents present and taking an interest in all around them. Well done everyone, we appreciate all the care you try to give.

11th June 2013

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Thank you very much for all you have done for my mum whilst at Wisteria Lodge. Thank you so much.

11th June 2013

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A heartfelt thank you for all your help and kindness for dear Mum. We will miss her so much.

11th June 2013

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Wisteria Lodge goes the extra mile!

11th June 2013

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We wanted to say a huge thank you to you all, for making my mums stay at Wisteria Lodge a happy one. She was content and really enjoyed her food. We will miss you all.

11th June 2013

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Thank you for taking good care of Mum last week. I think it went well.

11th June 2013

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The care and attention that you give to my Aunt has been exceptional. The staff at Wisteria are very attentive but also involve her in conversation and activities.. Rachel (Niece)
Rachel (Niece)
8th June 2013

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Thank you, for all the effort that you and your staff obviously put in to make the party a very enjoyable experience for both the residents and their families. I am sure that it was much appreciated by my mother..
Ray G.
3rd June 2013

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We can't speak highly enough of Wisteria Lodge, it's management, and it's staff. Thank you.
Alan And Jenny K.
3rd June 2013

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Thank you once more for my invite to the party. It was yet again another enjoyable event at the house, what with the music, the magician, and the constant care and attention from all the staff..
Sandra And Paul
3rd June 2013

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Can I begin by saying thank you once again, for all the help and understanding you have shown both Sandra and I in our hour of need. Thanking you in anticipation.
Paul Wills
3rd June 2013

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Thank you, for the kindness and help of all of you which made my stay very enjoyable..

3rd June 2013

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Wisteria Lodge is homely, friendly, and happy.. S. Thomson
S. Thomson
3rd June 2013