Heffle Court

Station Road, Heathfield, East Sussex, TN21 8DR


Average review score of 1.8 from 1 customer reviews

"Whilst the care staff are individually excellent and under extreme pressure, the running of this place is awful. There are a couple of very disruptive residents, who make the place very tense. I know of several other relatives of residents, who are experiencing their loved ones being upset by these individuals. A constant stream of death threats along with shouting both the "f" and "c" word is very unsettling. I worry about my relatives safety as staff have been punched by these individuals. Certainly not a calm place to be, with one senior carer saying these people should not be there. I know, they can't help it, but they need more specialist care away from the general residents who are quiet gentle souls. It's such a shame the gardens and grounds are so poorly looked after and clearly not safe for residents, with a lack of staff to keep an eye on them. Any complaints are met with the same "we'll investigate it", but you here no more. Don't know which way to turn, as I'm sad with my relative being there. Post not being passed on to relatives and a diabolical laundry make it even worse."
Anonymous, 27th May 2019


ABOUT LOCAL CARE HOME - HEFFLE COURT


Heffle Court Care Home is a purpose-built dementia care home with a designated nursing wing. Nursing and residential care is provided for up to 32 residents suffering from Alzheimer's disease and other progressive dementias. The home benefits from its close proximity to the town with a wide selection of shops and other amenities within easy reach.

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